Return and Refund Policy

Thank you for shopping at TIHODA. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We offer a [30-day] return policy. This means you have [30 days] after receiving your item to request a return. If [30 days] have passed since your item was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn, unused, and unwashed

• With all original tags attached

• In its original packaging

Non-returnable items: Certain types of items cannot be returned, including:

• Intimate or sanitary goods (e.g., underwear, swimwear)

• Customized or personalized items

• Gift cards

• Items marked as "Final Sale"

3. Damaged, Defective, or Incorrect Items

We partner with quality suppliers, but if your item arrives damaged, defective, or is not what you ordered, we will make it right.

• You must contact us at support@tihoda.com within [7 days] of receiving the product.

• Important: You must provide clear photos or a short video showing the defect, damage, or incorrect item. This is required by our warehouse partners to process a replacement or refund.

• Once verified, we will send a replacement at no extra cost or issue a full refund.

4. How to Start a Return

Please do NOT send your purchase back to the manufacturer or the address on the shipping label without contacting us first.

To initiate a return, follow these steps:

1. Email us at [Contact Email] with your Order Number and the reason for the return.

2. If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) and the exact US warehouse address to send your package.

3. Securely pack the item and ship it using a trackable shipping service.

Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

• Customer Remorse / Size Changes: If you are returning an item because you changed your mind or ordered the wrong size, you will be responsible for paying your own shipping costs for returning the item. Return shipping costs are non-refundable.

• Damaged/Defective Items: If the item is defective or we made an error, we will cover the return shipping costs or simply issue a refund/replacement without requiring a return.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refunds Process

Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within [3 - 5 business days].

• Please note that the original shipping fees (if any) are non-refundable.

7. Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account again.

2. Then contact your credit card company; it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@tihoda.com.

Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: support@tihoda.com

• Business Hours: Monday - Friday, 9 AM - 5 PM EST