Shipping Policy

Thank you for visiting and shopping at TIHODA. We are proud to partner with premium suppliers based right here in the USA to provide you with fast and reliable shipping.

Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1 - 3 business days].

• Orders are not processed, shipped, or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We currently ship to addresses within the United States. (Lưu ý: Nếu bạn có bán global, hãy sửa lại câu này).

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: $4.99 or Free for orders over $35]

• Estimated Delivery Time: [2 - 7 business days] after processing.

Delivery delays can occasionally occur due to weather conditions, carrier issues, or high holiday volume.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 - 48 hours.

4. Packages Shipped Separately (Multiple Shipments)

Because we source our high-quality products from various independent suppliers across the US, your items may be shipped from different warehouse locations. If you order multiple items, they may arrive in separate packages and on different days. You will receive a tracking number for each package. Please do not panic if one item arrives before the other!

5. Incorrect Shipping Addresses

TIHODA is not responsible for orders shipped to incorrect or invalid addresses provided by the customer.

• Please ensure your shipping address is correct before placing your order.

• If you realize you made an error, contact us immediately at support@tihoda.com. We will do our best to update it, but once the order has been processed by our warehouse, we cannot make any changes.

6. Lost, Stolen, or Damaged Packages

• Damaged in Transit: If you received your order damaged, please save all packaging materials and damaged goods, and contact us within [7 days] with photos of the damage. We will arrange a replacement or refund for you.

• Lost or Stolen: TIHODA is not liable for lost or stolen packages once the tracking shows as "Delivered." If your tracking information states that your package was delivered but you have not received it, please check with neighbors, building management, or contact the shipping carrier (USPS, UPS, FedEx) directly to file a claim.

Contact Us

If you have any questions about the delivery and shipment of your order, please contact us at support@tihoda.com